Website terms of use

Please read the following section carefully as it contains the terms and conditions governing your use of the entire content of the Direct Line Motability website under the domain name www.motabilityscheme.directline.com (the "Site"). By using this Site, you agree to these terms of use. If you do not accept these terms of use in full, you must leave the Site immediately. You should also read our privacy policy (opens in new window) which outlines how personal information you provide to us will be used.

We may amend these terms of use at any time without notice. You should check this webpage from time to time to review the current terms of use because they are binding on you.

• The company operating the site
• Availability of the Site
• Use of site
• Use of personal information
• Ownership of all materials on the site
• Copyright Notice
• Complaints
• External links
• Site access and password usage
• Payment card transactions
• Disclaimer
• Amendment of these conditions of use
• Monitoring of telephone calls and emails
• Waiver
• Jurisdiction and law

The Site is owned and operated by U K Insurance Limited. In these terms of use, "our", "we", and "us" refer to U K Insurance Limited.

Direct Line Motability policies are underwritten by U K Insurance Limited ('UKI').

UKI is a member of CIFAS and exchanges all claims information with other participating insurers.

UKI is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. It is entered in the Financial Services Register number 202810. The Financial Services Register can be accessed through https://www.fca.org.uk/ (opens in new window).

UKI is registered in England and Wales under company number 1179980 and its registered address is The Wharf, Neville Street, Leeds LS1 4AZ.

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Whilst we have taken care in the preparation of the Site, certain technical matters may be beyond our control and we cannot guarantee that you will have uninterrupted or error free access to all of the Site at all times, that defects will be remedied, or that the Site, or the server that makes the Site available, are virus or bug free. Access may be suspended occasionally or restricted to allow for repair or maintenance or for the introduction of new services.

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The Site is intended for non-commercial personal use only. Interference or entry to the Site with intent to corrupt, damage or deny service from the Site or for commercial benefit is taken seriously and we will take such action as is necessary to protect the Site from any such activities.

You must not use the Site in any way that causes or is likely to cause access to be interrupted, or impaired in any way and you acknowledge and agree that you are responsible for electronic communications sent from your computer.

You acknowledge that damages may not be an adequate remedy for any infringement and that we are entitled to the remedies of injunction, specific performance, an order to deliver up materials which infringe our intellectual property rights and any other statutory or equitable relief and that no proof of special damages is necessary for reliance on such remedies.

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Through your use of the Site you agree that personal information that is provided will be dealt with in accordance with our privacy policy (opens in new window).

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We are the owner, or the licensee, of all copyright, design, graphical and text arrangements, database rights and other intellectual property rights, such as images, logos, names and trademarks, that exist in the content of the Site unless otherwise stated. The Site is intended for non-commercial personal use only. You may not commercially exploit, publish, distribute, extract, re-utilise or reproduce any part of the Site in any material form (including photocopying or storing it in any medium by electronic means) or use it in any other way other than in accordance with the limited use licence set out in our copyright notice.

Interference or entry to the Site with intent to corrupt, damage or deny service from the Site or for other commercial benefit shall be taken seriously and we shall take such action as is necessary to protect the Site from any such activities to protect our intellectual property rights. You acknowledge that damages may not be an adequate remedy for any infringement of such rights by you and that we are entitled to the remedies of injunction, specific performance, orders to deliver up infringing copies and any other statutory or equitable relief for any threatened or actual infringement and that no proof of special damages is necessary for reliance on such remedies.

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This copyright notice sets out your limited rights to use the material contained on the Site.

The copyright and other intellectual property rights in all material on the Site including the arrangement, design, graphics and any rating systems which may be accessible (together the "Material") are owned by us and/or our licensors. The reproduction, alteration, modification, distribution, publication, sub-licensing or downloading of all or part of the Material is prohibited other than in accordance with the limited licence in this copyright notice.

You are permitted to print and download any part of the Material for your own personal use provided that:

• the Material is not modified in any way;
• no graphics are used separately from the accompanying text; and
• our copyright notice is retained on all copies.

For the avoidance of doubt this copyright notice does not allow you to:

• systematically download, extract or reutilise the Material or any part of it;
• resell or otherwise commercially use the Material or any part of it;
• use data-mining, robots or similar data gathering or extraction tools on the Site; or deep-link or frame the Site.

You are not permitted to incorporate the Material or any part of it in any other work or publication, whether in hard copy, electronic or any other form. No part of the Material may be reproduced on or transmitted to or stored on any other website or other form of electronic retrieval system.

We reserve the right to modify the terms of this copyright notice at any time.

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We aim to provide you with a first-class online service. However, there may be times when you feel that we have not done so. If this is the case, we would rather be told about it so that we can do our best to solve the problem. If you have a complaint, then please contact us and we will make sure that your complaint is considered promptly.

If there is a disagreement between us which we cannot resolve to your satisfaction you can refer the complaint to the Financial Ombudsman Service (FOS) who, once contacted, will liaise with us on your behalf. The FOS will then inform you directly of its decision. Referral to the FOS will not prejudice your right to take subsequent legal proceedings. Their email address is complaint.info@financial-ombudsman.org.uk or you can call them on 0800 023 4567 or 0300 123 9123 .

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Links to third party websites are provided solely for your convenience. These links are provided for your convenience. When you activate these links, you will leave the Site. We do not endorse or take responsibility for the content on third party websites or the availability of those websites and we are not liable for any loss or damage that you may suffer by using those websites. If you decide to access linked websites, you do so at your own risk.

Certain links on the Site will lead you to websites that are under the control of other companies. These sites are operated on a local basis and may be subject to laws and/or regulation other than the UK.

Please consult the conditions of use and privacy statement on those websites for further details on use of those websites.

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To obtain access to certain online Direct Line Group services, you must have a Motability Scheme account. You're responsible for maintaining the confidentiality of your details and your password, and for restricting access to your computer to prevent unauthorised access to your account. You accept responsibility for activities that occur under your account and should take all steps to ensure your password is kept confidential.

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We keep payment card details, even after payment has been made. This helps to reduce payment card fraud. Any refunds for services purchased by a payment card will be made back to the same payment card that was used, except in very rare circumstances.

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The following provisions should be read carefully as they exclude or limit our legal liability in connection with your use of this website. Nothing in these terms of use attempts to exclude liability that is not permissible under applicable law, including without limitation, death or personal injury, or for fraudulent misrepresentation.

Nothing in these terms of use shall exclude, limit or restrict our duties and liabilities to you under the Financial Services and Markets Act 2000, or any conduct of business rules that we are bound to comply with.

While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials are appropriate or available for use either in the United Kingdom or in other jurisdictions. If you use this website from other jurisdictions, you are responsible for compliance with applicable local laws.

We accept no liability in contract, tort, negligence, statutory duty or otherwise (to the maximum extent permitted by applicable law) arising out of the use of or access to this website (which includes without limitation) any errors or omissions contained in this website or if the website is unavailable and we shall not be liable for any direct or indirect:

• economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business or anticipated savings);
• loss of goodwill or reputation;
• special, incidental, consequential loss or damage, suffered or incurred arising out of or in connection with your use of this website and these terms and conditions.

Access to and use of this website is at the user's own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

If any of these provisions shall be unlawful, void or unenforceable for any reason the particular provision shall be deemed deleted and will not affect the validity or enforceability of the remaining provisions.

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We reserve the right to amend the Site and these terms of use without notice from time to time. Any such amendment shall be effective once the revisions have been posted on this Site. As these terms of use may be updated from time to time, we suggest that you check them whenever you visit the Site.

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Telephone calls and email correspondence with us as a result of your access to the Site may be recorded for training purposes and to assist in the prevention of fraud. By using such communication methods, you are consenting to such recordings and use taking place.

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If you breach these terms of use and we do not take immediate action against you, we are still entitled to enforce our rights and remedies in respect of any such breach or any subsequent breach.

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These terms of use shall be governed by and construed in accordance with English law. Disputes arising here from shall be subject to the exclusive jurisdiction of the courts of English courts.

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